Privacy Policy

Privacy Policy

Introduction

Welcome to https://preventing-foundation-damage.storysurge.net (hereafter referred to as “Preventing Foundation Damage” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of personal information in adherence to various global privacy laws, including but not limited to:

• Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
• Quebec Law 25 on the protection of personal data
• The General Data Protection Regulation (GDPR) of the European Union (EU)
• Brazil’s General Data Protection Law (LGPD)
• California’s Consumer Privacy Act (CCPA/CPRA), USA
• Colorado’s Privacy Act (CPA), USA
• Utah’s Consumer Sales Privacy Act (UCPA), USA
• Connecticut’s ConnectiCare Data Privacy Act (CTDPA), USA
• Virginia’s Consumer Data Protection Act (VCDPA), USA
• South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our digital presence, including but not limited to:

• Our official website at https://preventing-foundation-damage.storysurge.net
• Mobile and desktop applications associated with our brand
• Online services and products offered through our platform

Please note that this privacy policy does not extend to third-party websites, applications, or services accessible through links on our site. These entities have their own privacy policies governing data collection, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines the practices for the following interactions:

• Using our applications and services as a registered or authorized user
• Visiting and navigating through our websites linked to this Privacy Policy
• Engaging with our communications, including newsletters, emails, phone calls, and text messages (SMS)

Personal Data Collection

We collect various categories of personal data, which may include:

Account Information

• User names or profile details
• Login credentials (hashed and salted for security)

Payment Information

• Transaction history and payment method details
• Billing address information

Financial Information

• Bank account details (for direct deposits or payments)
• Credit card numbers (encrypted)

Purchase Information

• Order history, including products and services purchased
• Shopping behavior data

Mobile Device Identifiers

• Unique device identifiers (UDIDs) or advertising IDs
• Device type and operating system information

Location Data

• GPS coordinates and location services data
• Information about your general location for mapping and analytics purposes

Feedback and Reviews

• User-generated content, ratings, reviews, and comments
• Responses to surveys and satisfaction feedback

Social Media Information

• Profile pictures, bios, and posts shared publicly on social media platforms
• Connections and followers’ data (if linked with your account)

Product Information

• Preferences and customization choices for products or services
• Interaction history with our customer support team

We obtain this data through multiple sources:

• Direct input by users during registration, account creation, or profile setup
• Automated tracking technologies, such as cookies and pixel tags, used to collect interaction data
• Third-party service providers who assist us in improving our services and enhancing user experiences (with their respective privacy policies governing their role)

Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies to enhance your experience on our website and for analytics purposes. Cookies are small text files stored on your device that serve various functions:

• Strictly Necessary Cookies: These ensure basic functionality, such as remembering user preferences and maintaining secure connections.
• Preference Cookies: Tailored settings and preferences, like language selection, are saved for future visits.
• Analytics Cookies: We use these to understand how our website is used, track user behavior, and compile aggregated data for improvement purposes.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The retention periods vary based on the type of data and the purpose for which it was collected:

• Financial and transaction data may be retained for up to 7 years due to legal and tax requirements.
• Personal information associated with your account is kept until you delete your account, at which point it is anonymized before deletion.
• We may also retain aggregated or de-identified data for analytical purposes, but this does not include any personally identifiable information.

Once the retention period elapses or when the purpose for data collection is fulfilled, we securely delete or anonymize the personal data.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

• Encryption of data in transit and at rest using industry-standard protocols.
• Secure third-party processing partners who adhere to strict privacy and security guidelines.
• Regular security assessments and updates to address emerging threats.
• Access controls and employee training to ensure compliance with privacy policies.

Transparency and User Rights

We are committed to transparency regarding our data practices:

• This policy is readily available on our website and updated periodically.
• Upon request, we provide users with access to their personal data held by us and offer the means to update or correct it.
• Individuals have the right to opt-out of receiving certain communications from us, such as promotional emails.
• Users can request the deletion of their account and associated data at any time.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties without explicit consent. However, we may disclose data in the following circumstances:

• Service Providers: We engage trusted third-party service providers to assist us in providing services, such as cloud storage, email marketing, analytics, and customer support. These providers have limited access to your data and are obligated not to disclose or use it for other purposes.

• Legal Requirements: We may disclose personal information if required by law, in response to a legal process, or to protect our rights, privacy, safety, or property, as well as that of our users and affiliates.

• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as a business asset, but we will continue to ensure the security and confidentiality of your information.

International Data Transfer

Our services are accessible globally, and your personal data may be stored and processed in countries other than your residence. We take necessary measures to ensure an adequate level of data protection, including using Standard Contractual Clauses approved by the EU Commission where applicable.

Changes to Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any significant changes will be notified through our website and/or email communications. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact us via the following channels:

• Email: [[email protected]] (replace with actual email address)
• Phone: [+1 (XXX) XXX-XXXX] (provide actual phone number)

By using our services and providing personal information, you consent to the collection, use, and disclosure of data as outlined in this Privacy Policy.